Refund policy

Refund/Return of Package
The California Department of Alcoholic Beverage Control and as federal law states, alcoholic beverages can only be returned or exchanged if the product is spoiled, deteriorated or contaminated.

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joaco@joacosangria.com. Please note that returns will need to be sent to the following address: 1636 Griffith Road, Ramona, California 92065

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at joaco@joacosangria.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged or if you receive the wrong item so we can evaluate the issue and correct it.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.